Hotel CRM
Your guests, more engaged than ever
Transform every interaction into an experience that matters. Bowo puts the power of data at your service for an unprecedented customer relationship.
1.
Uncover the potential of each client with unified information
Ensure a 360° view of each client for optimized management.
Enriched Guest Profile
Discover every facet of your clients with enriched profiles that capture their preferences, history, and expectations, for a tailored experience right from the start.
Dynamic Questionnaires
Anticipate your clients' desires and measure their satisfaction with pre-stay and post-stay questionnaires, turning every feedback into an opportunity for improvement.
Staff Comments
Your staff can add their observations and recommendations directly into the customer profile, for an ever more personalized and attentive service.
An Optimized Guest Journey
Eliminate frictions and annoyances in just a few clicks, for your guests' comfort.
Booking confirmation email
Pre-stay questionnaire
Online check-in
Digital key
Orders & Bookings
Centralized exchanges
Post-stay and E-reputation
2.
Speak directly to the hearts of your guests
Personalization is the key to captivating interactions.
Targeted Marketing Campaigns
Leverage the full potential of your customer data with finely targeted marketing campaigns, designed to reach every customer segment with the right offer at the right time.
Personalized Communication
Elevate your communication beyond the conventional by addressing each client with personalized messages that resonate with their preferences and stay history.
Upselling
Trigger natural upselling opportunities by offering additional services and exclusive experiences.
Targeted Marketing Campaigns
Leverage the full potential of your customer data with finely targeted marketing campaigns, designed to reach every customer segment with the right offer at the right time.
Personalized Communication
Elevate your communication beyond the conventional by addressing each client with personalized messages that resonate with their preferences and stay history.
Upselling
Trigger natural upselling opportunities by offering additional services and exclusive experiences.
3.
Goodbye to one-by-one emails: hello efficiency!
Whether it's booking reminders, pre-arrival information, or post-stay follow-ups, automation ensures these essential interactions are never missed.
Workflows
Develop automated communication workflows to inform clients, thank them, collect feedback, and encourage new bookings.
Emails & SMS & WhatsApp
The last email still not opened? Simply set up the sending of other types of communication (SMS, WhatsApp) to maximize your reach.
E-reputation & Loyalty
Don't stop your communication when your clients leave. Bowo helps you maintain the connection for future bookings.
Frequently Asked Questions
Features, setup, troubeshooting, advantages… you have questions? We have answers.
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Your concerns
matter to us.
Talk us about your establishment, your need, your guests.
