the site's ai answers you
get a call back
your brand is lived · bowo brings it to life
A brand is lived: at the front desk, in a WhatsApp reply at 11pm, in the email that precedes arrival. Bowo brings it to life, before, during and after the stay.
Data centralised around the CRM, analysed by the AI: the core of the reactor.
Around the core, everything the guest experiences: in your colours, in your tone.
And the operational modules that plug into it, depending on your house.
guest profilecrm
CFCamille FontaineSuite 12 · 3rd stay · via Booking
conversationsomnichannel hub
WA« Una mesa para dos esta noche ? »
With pleasure Camille, 8:30pm at Le Balcon ✓
upsellthis month
4 280 €
Spa duo 18h+90 €
Late check-out+45 €
guest app usage7 days
82% of guests open it daily · 3.7 sessions
guest appno download
room servicespa & soinsconciergeactivitiesin your colours · 12 languages
conversationsomnichannel hub
WA« Una mesa para dos esta noche ? »
With pleasure Camille, 8:30pm at Le Balcon ✓
WhatsApp, SMS, email, OTA. One single inbox, translated.
stay emailsyour brand guidelines
Good evening Camille, your stay is coming up. Everything is ready.
prepare my stayconfirmation · cancellation · services
in-room tvin your brand
HÔTEL RIVOLI & SPAgood evening Camilleyour content, managed remotely
online reputation12 months
4,7/5 ★★★★★
reviews collected in the moment · reply drafted by the AI ✓
the brand is lived · bowo brings it to life
the guest relationship platform for hotels with a brand to defend.
The brand is lived: at the front desk, in a WhatsApp reply at 11pm, in the email before arrival. Bowo brings it to life, before, during and after the stay.
Join the 1,300+ hotels that trust us
Beau-Rivage Palace
Sofitel
MGallery
Mama Shelter
Fauchon
Molitor
Odalys
Louvre Hotels1926 Collection
Lausanne Palace
MK2 Hotel Paradiso
Evok Collection
Hilton DoubleTree
EkloData, communications, services and operations come together in a single back office. 8 modules, one cross-platform AI: every hotel composes the scope it needs.
Claire Martin4th stay · direct booking · foodies segment
Thomas Lefèvre2nd stay · via Booking · business segmentCentralise your guest data and send targeted, personalised communications. 360° profiles, segments, automations... So every guest feels recognised and expected.
learn more →WhatsApp, SMS, emails and OTA messaging come together in one inbox. Every exchange is visible, whatever the channel.
learn more →Digital key, room service, spa, activities, city guide: your hotel fits in the guest's phone, with no download and in your colours. Your guests gain autonomy. You gain upsell.
learn more →
rm 41 · stayover · ready ✓rm 12 · departure · in progressRoom statuses and maintenance jobs in real time, synchronised with your PMS. The head housekeeper and the front desk read the same thing at the same moment.
learn more →
taxi 6:30am · assigned to Karim ✓table for 2 · tonight 8:30pm ✓Simplify the handling of guest requests and the follow-up of internal tasks. Every request is assigned, prioritised and tracked through to resolution. For impeccable service.
learn more →
Spa · book a treatmentopen in the app
Menú · Bar, 9.ª plantaabrir en la appIt answers guests 24/7 in their language, remembers their preferences, keeps your app content up to date and prepares your review replies. Your teams approve, and take over whenever the human touch makes the difference.
learn more →
HÔTEL RIVOLI & SPAgood evening Camilleroom service · spa · your stayYour content on the in-room screen. The guest turns on the TV and finds their name, their stay and your services.
learn more →
Giulia★★★★★“Perfect welcome, thanks for the upgrade!”
reply drafted by the ai ✓Understand what pushes your ratings up or down, identify priorities and, with the AI, prepare every reply in your brand's tone.
learn more →
ID document scanned ✓digital key sent ✓Your guests complete their details and scan their documents before arrival. Fewer formalities at the front desk, more time to welcome them.
learn more →Independent hotel, group, residence or resort: you shape the platform around your ways, not the other way round. Bowo extends your way of hosting to every touchpoint, without imposing someone else's model.
Harmonise the guest experience across the group while respecting what makes each hotel unique.
02
Bring all your services together in a single journey.
03
Grow your revenue without diluting your identity.
04
Offer more autonomy without weighing down your teams.
These figures come from real properties, not a market study. Behind each one, concrete usage and documented results.
Each step feeds the next: what you learn before arrival enriches the stay, and what your guests experience on site prepares what comes after.
A brand is lived.
Bowo brings it to life,
at every moment of the stay.
Bowo plugs into your PMS and the tools already in place. Information flows both ways, with no re-typing and no extra silo.
Guest app, CRM, communication hub, online reputation, online check-in, in-room TV, concierge desk, housekeeping: you switch on what serves you, when it serves you. In your image, in your languages, with no download for the guest.
Guest App
Chat & messaging
Online check-in
Digital key
Room service & bookings
Upsell & payment
Concierge desk
Housekeeping
Online reputation
In-room TV
each property composes its bowo · deployed in 15 days · in your brand
The profile, the booking and the moment of the stay trigger the right message, on the right channel. The AI handles the simple requests; your teams step in where they make the difference.
your data, live
Profiles, campaigns, forms, reviews, AI activity: everything reads in one place, in real time. This data belongs to you. And above all, it becomes usable.
History, preferences, spending, channels: the profile builds itself, stay after stay, with no re-typing.
Fine-grained segments, sends timed to the moment of the stay and results you can read campaign by campaign.
Preferences, allergies, arrival times: forms feed straight into profiles and your operations.
The survey goes out at the right moment of the stay, the AI drafts the reply, you approve before publication.
Messages resolved, languages served: the AI reports back, the human takes over when needed.
profil clientcrm
average basket €142 · cumulative value €428
today's arrivalsreal time
Camille Fontaine · Suite 12
room ready ✓
Marco Bianchi · Ch. 27
on the way, arriving 6:30pm
Léa Petit · Rm 8
upgraded · birthday on the 12th
6 arrivals after 8pm · front desk notified
ce soiroccupation
64 ch.Occupancy87 %
Online check-ins18 / 23
Departures tomorrow19
synchro PMS en continu
known preferencesce soir
upcoming occupancy4 semaines
unified profilesbase
3 512+128 ce mois · PMS + OTA + formulaires
crm & marketing30 jours
12 480 emails sent
87 % d'ouverture
“birthdays” campaign · sent ✓
campagnesouverture
6 campagnes actives ce mois
attributed revenue30 jours
8 360 €Upsell via campagnes4 890 €
Direct bookings2 640 €
Spa & restaurant830 €
measured, not estimated
“new stay” workflowauto
Online check-in
J-7Suggestions spa
J-3Digital key
J-1audiences & segments12 actifs
continuously updated from the PMS and the forms
deliverability30 jours
98 %SMS & WhatsApp98 %
Unsubscribes0,4 %
bilan des formulaires30 jours
89 %average completion · 1 min 40 per form
latest answersreal time
Rm 41 · “gluten-free” noted on profile
preferencesSuite 12 · check-in completed
2 minRm 8 · taxi requested for 6:30am
departureRm 15 · peanut allergy flagged
allergiesRm 27 · late check-out requested
departureeach answer enriches the guest profile
completionpar formulaire
volume30 jours
312 answers this month · 14 today
what your forms learnpushed to the profile
1,204 fields pushed to guest profiles this month
mobileusage
96 %filled in from a phone
online reputation12 mois
4,7/5 ★★★★★
★★★★★ Google · “Staff that pampers you, the app is brilliant”
reply drafted by the ai · to validateratings breakdownce mois
5 stars68 %
4 stars22 %
3 stars and under10 %
48 avis · Google 26 · Booking 14 · Tripadvisor 8
note par plateforme12 mois
repliesai + you
100 %drafted by the ai, validated by you
the words that keep coming upanalyse ia
extraits automatiquement des avis, toutes langues
impact6 mois
Note moyenne+0,3
Volume d'avis+38 %
stats ia30 jours
1 248messages handled · 73% resolved by the ai alone
the ai just nowreal time
“Una mesa para dos” · answered in ES
WhatsApp5★ Google review · reply drafted
online reputationLate check-out offered · accepted +€45
upsell“Spa” page translated into DE
contenusComplex request · handed to Julie
front deska human takes over whenever needed
top demandes30 jours
canaux30 jours
WhatsApp46 %
In-app32 %
Email & SMS22 %
languages detectedtranslated both ways
the guest writes in their language, your teams read in theirs
time savedce mois
31 hof front-desk time saved
A dedicated contact supports you from project scoping to go-live. After launch, the team stays close to grow usage and results.
The rollout takes into account your tools, your teams, your priorities and your calendar. A dedicated expert follows you at every step.
learn more →Pre-stay, in-stay, review collection or follow-up: you start from existing scenarios and templates, then adapt them to your hotel.
learn more →PMS, POS, door locks, payment: our team connects and tests every integration by your side.
learn more →Front desk, housekeeping, marketing: each team is trained on its scope before go-live.
learn more →
600+ hotels, 28 countries, 13.5 million guests. A personalised 30-minute demo, focused on your property and your priorities.
Sans engagement.
