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Articles Digital solutions Bowo rises to the 2nd position among the best Guest Apps in the world at the Hotel Tech Awards 2024.
The year 2024 is off to a strong start for Bowo with this excellent news that we are delighted to share: Bowo has been named the 2nd best Guest App in the world by Hotel Tech Report at the prestigious HotelTechAwards 2024. After achieving the 3rd position the previous year, we confirm our ascent by securing an additional spot in this highly contested ranking.

The HotelTechAwards are somewhat like the "Grammys of hotel technology": winners are selected from over 200 of the best technological products worldwide.

The selection is based on customer feedback, but not only that. Other criteria such as compatibility with hotel systems, organizational health, market share, the strength of the partner network, and the quality of customer support are also taken into account.

This year, we have gathered:

- Over 112 customer reviews
- With an average rating of 4.8/5 (and even a rating of 4.9 for the ease of use of our Guest App)
- And a 97% recommendation rate.

In addition to our 2nd place, Bowo has received level III Customer Support certification from Hotel Tech Report, thus validating the excellence of our customer service among hundreds of hoteliers. Pretty cool, isn't it?
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"Receiving such recognition at the HotelTechAwards is an honor and an extraordinary validation of our work at Bowo. This year, we focused on innovation and transformed our Guest App into a comprehensive solution that revolutionizes the entire customer journey, from booking to post-checkout. I want to express our deep gratitude to our customers, partners, and teams, who played a crucial role in this evolution. Together, we are reinventing hospitality to create unforgettable experiences, and this recognition is as much yours as it is ours," declared Jon Chenière, our CEO.

More than just an application, the Bowo Guest App is a true customer relationship management platform that covers the entire traveler's journey. Tailored to the brand DNA and needs of each hotel, it enhances the guest experience, helps communicate more effectively, and increases the establishments' revenue.

Among its most appreciated features:

- Online check-in and check-out
- Digital door lock access
- Digital room directory
- Room service ordering
- Reservation of activities (spa, yoga, etc.)
- Automated communications
- Customer relationship management (CRM)
- Communication hub
- City guide
- And many more.
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Example of customer reviews evaluating the Bowo Guest App.

"Reaching a finalist position in the HotelTechAwards is significant as the ranking is based on data - the finalists are the companies preselected in the purchasing process for any hotelier," said Jordan Hollander, CEO of Hotel Tech Report.

In a time when travelers seek seamless, unique, and memorable stay experiences, it is essential to enrich every step of the customer experience and simplify operations for staff. Bowo is the tool for this.

>> Schedule a demonstration with one of our experts by clicking here: Request a demonstration.

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