distinct houses,
central steering.

Each property keeps its identity, its menu, its tone. The group keeps the hand: standards, consolidated data, one-click rollouts across the whole estate.

30 minutes, with your PMS and your real topics. No commitment.

they already work with Bowo

Louvre HotelsSofitelMGalleryEvok CollectionHilton DoubleTreeMama Shelter
28countries covered by the platform
1back office for the whole estate
13.5Mguests served

one brand per house

Distinct apps, distinct content, distinct teams: each hotel lives its life. Headquarters sees everything, compares everything, harmonises what should be.

  • one app per property
  • group templates, adaptable
  • rights per role and per hotel

consolidated data

Guest profiles, in-app revenue, ratings, team workload: the group dashboard aggregates everything, property by property, with no manual exports.

  • consolidated multi-hotel reporting
  • internal benchmarks
  • exports and CDP connection

roll out fast, everywhere

A new spa offer, a new arrival journey: you build it once, you push it to ten houses. Onboarding a new hotel takes days, not months.

  • multi-property rollouts
  • multiple PMS integrations (Opera, Mews…)
  • dedicated group support

the modules
that do the work.

guest file · stayCRM
Claire Martin4th stay · direct booking · foodies segment
14 → 16 mars · ch. 214 · 2 pers.en cours
1 240 €1 330 €spent since 2024
5/5dernier avis
92 %emails ouverts
atelier culinaire · marsoreiller fermeFR · opt-in ✓
✦ room service · spa duo +€90 · added to the profile
fiche guest · parcoursCRM
Thomas Lefèvre2nd stay · via Booking · business segment
pre-stay form completedcheck-in en ligne faitpost-stay sent, awaiting reply
3 upsells210 € via l’app
86 %utilisation de l’app
4,8/5satisfaction globale
12 emails · 5 messages · 3 orders, the whole history in one place
plugged into the PMS · GDPR, hosted in France
Hotel CRM

Centralise your guest data and send targeted, personalised communications. 360° profiles, segments, automations... So every guest feels recognised and expected.

learn more →
BG
Maria G. · emailCan we arrive as early as 2pm?
Hello Maria, yes! Your room will be ready at 2pm.
answered by the front desk ✓
Maria G. · SMSFinalement on arrivera vers 22 h
Noted, the front desk is expecting you ✓
same thread, same guest
Hello Maria, settling in well? Your whole app is here ✦
WhatsApp · sent automatically on arrival
one thread per guest, whatever the channel
Communication hub

WhatsApp, SMS, emails and OTA messaging come together in one inbox. Every exchange is visible, whatever the channel.

learn more →
Giulia★★★★★

“Perfect welcome, thanks for the upgrade!”

reply drafted by the ai ✓
Online reputation

Understand what pushes your ratings up or down, identify priorities and, with the AI, prepare every reply in your brand's tone.

learn more →
taxi 6:30am · assigned to Karim ✓table for 2 · tonight 8:30pm ✓
Concierge desk

Simplify the handling of guest requests and the follow-up of internal tasks. Every request is assigned, prioritised and tracked through to resolution. For impeccable service.

learn more →
Is the spa open tomorrow morning?
Yes, from 9am. Shall I book you a treatment?
generated by AI100 % de confiance
pages correspondantesSpa · book a treatmentopen in the app
¿El bar sigue abierto esta noche?
Sí, hasta las 23 h, en la 9.ª planta. ¿Le guardo una mesa?
generated by AIin the guest's language
páginas correspondientesMenú · Bar, 9.ª plantaabrir en la app
I'd like to extend my stay by two nights
confidence 72% · handed over to the front desk
draft · prepared for the teamGood evening! With pleasure. Can you confirm your new departure date? I'll check availability.
answers 24/7 · the team stays in control
Cross-platform AI

It answers guests 24/7 in their language, remembers their preferences, keeps your app content up to date and prepares your review replies. Your teams approve, and take over whenever the human touch makes the difference.

learn more →
100%of guests use the tablet

the proof

the tablet is part of the experience.

the context. A strong concept, young international guests, a promise of total experience. The hotel wanted an in-room object worthy of the place, not a laminated binder.

the setup. One tablet per room, an interface in the MK2 design, room service and services ordered directly, messaging with the front desk. The Bowo back office orchestrates everything.

the result. Every guest uses it, satisfaction exceeds 95%, and the teams have one channel instead of ten points of contact.

“The tablet is part of the experience: all our guests use it, and our teams gained a single channel.”

MK2 Hotel Paradiso · Paris

read the case study →

live in 15 days, without an IT project

01

we connect

PMS connected, content carried over, app set up in your colours: our team in Paris does the installation with you, in a few days.

02

we train your teams

Front desk, housekeeping, management: each team is trained on its scope. One hour per team is enough, the interface does the rest.

03

your guests open it

QR codes in the rooms, a link in the emails: the system enters the stay without asking anything of anyone. And the Bowo team stays around afterwards.

the other segments

your guests deserve better.

600+ hotels, 28 countries, 13.5 million guests. A personalised 30-minute demo, focused on your property and your priorities.

No commitment.

see the demo