the site's ai answers you
the communication hub: every channel,
one single conversation.
WhatsApp, SMS, email, OTA messages: everything lands in a single inbox, automatically translated, with the guest's history alongside. Your teams reply fast, in the guest's language.
30 minutes, with your PMS and your real topics. No commitment.
how it works
one conversation, on both sides of the desk
One single conversation, followed from end to end. Here is what happens when a guest writes, in any language, on any channel.
“Una mesa para dos esta noche?” They write on WhatsApp, like to a friend. For them, it is the most natural gesture in the world.
The message lands in the inbox, translated: “A table for two tonight?”. It is attached to the stay and the profile, room 12.
At 11pm, they ask for the sauna's opening hours. The answer comes straight away, accurate, in their language.
The AI answers from your content, not from the internet. If a question falls outside its scope, it hands over with the full context.
The reply reaches them in Spanish, natural tone, context preserved. They do not even know it was translated.
The front desk writes in French, with the guest's history and preferences in view. The thread is assigned, with a status.
Their table is booked, they are told in the thread. Nothing to call back about, nothing to confirm twice.
The request became a ticket, assigned, followed through to “done”. If it is payable, it is already paid.
On the next stay, the house remembers: their language, their table, their habits. They did not have to repeat a thing.
Every conversation feeds the CRM profile: languages, preferences, requests. The next campaign will go out better targeted.
what it changes.
The same app, read by three different pairs of eyes in your house.
for the general manager
a measurable service, data that stays
Every conversation is attached to a stay, time-stamped, measured: response times, volumes, languages served. The guest relationship no longer lives in a receptionist's personal phone, it belongs to the house. And when a request becomes an order, the revenue reads in the same back office.
- response times measured
- the data stays with you
- requests converted into revenue
At Domaine des Prés Verts, €130,000 generated in one year, with 8 rooms.
goes further with the concierge desk →for the front desk
fewer tabs, more welcoming
Booking, WhatsApp, SMS, email: everything arrives in one place, translated, with the guest's history alongside. The AI absorbs the repetitive work at night and the languages nobody speaks. Every thread has an owner and a status: nothing drags, nothing gets lost, nobody re-types.
- one inbox instead of six tabs
- automatic translation, 12 languages
- the AI on the front line 24/7
At MK2 Hotel Paradiso, the teams have one channel instead of ten.
goes further with the AI →for marketing
every conversation feeds the profile
Language, preferences, requests, moments of the stay: everything that gets written enriches the guest profile, with no re-typing. Segments sharpen, campaigns go out better targeted, and feedback is captured during the stay, before it becomes a cold public review.
- profiles enriched with every exchange
- finer segments, targeted campaigns
- feedback captured in the moment
Pre-stay campaigns open at 87%.
goes further with crm & campaigns →it plugs into what you already have
PMS, payment, locks, messaging: data flows both ways from day one.
the proof
at Domaine des Prés Verts, a concierge who never sleeps
Eight exceptional rooms in Burgundy, a deliberately small team, guests who come for the disconnection. Impossible to have someone standing by at all hours: the conversation had to exist without the person.
The whole estate's offering runs through the app and translated messaging: requests arrive framed, the AI holds the front line at night, the team confirms in one gesture.
€130,000 generated in one year, with 8 rooms. And a team that welcomes guests instead of chasing requests.
“The app does the work of a concierge who never sleeps. Requests arrive framed, and the figure climbs on its own.”
Domaine des Prés Verts · Burgundy house
read the case study →See also: MK2 Hotel Paradiso, 100% usage and one single channel · 1926 Le Soleil, €142,278 of in-app upsell.
the questions
we get asked.
And if yours is not here, ask it in a demo: 30 minutes, with your PMS and your real topics.
request a demo“automatic translation will say silly things.”
That is every hotelier's fear, and the reason this translation is built for hospitality: “late check-out” stays “late check-out”, the tone stays your house's. The original message remains visible next to the translation, and your teams adjust before sending if needed. Day to day, a guest writes in Spanish, the front desk reads and replies in French: language stops being a subject.
“yet another tool for my teams.”
No: one tool instead of six. Booking, WhatsApp, SMS and email arrive in the same inbox, attached to the stay, and the back office talks to your PMS both ways. Your teams close tabs, they do not open new ones. Training takes one hour per team during onboarding.
“our guests write on WhatsApp, that's enough for us.”
WhatsApp stays, precisely. But today it lives in a service phone: history nowhere to be found, replies depending on who is on duty, nothing attached to the stay. Plugged into the hub, your existing WhatsApp Business number feeds the same inbox as everything else: translated, assigned, followed. And the history belongs to the house, not to a device.
“and when the AI doesn't know the answer?”
It hands over, that is its instruction. It only answers from your content: opening hours, services, house rules. As soon as a question falls outside its scope, the conversation goes up to the team, with the full context. The AI is a first curtain that absorbs the repetitive, not a wall between your guests and you.
is the translation reliable?
It works both ways and keeps the hospitality context: “late check-out” stays “late check-out”. Your teams read and write in French, the guest in their language.
what happens to Booking and Expedia messages?
They arrive in the inbox like the others, attached to the stay, and your replies go back out on the right channel.
can we keep our WhatsApp numbers?
Yes, we connect your existing WhatsApp Business number, or help you create one.
can conversations be assigned to a team?
Yes: every thread is assigned to a team or a person, with a tracking status. The head of reception sees what is waiting, what is in progress, what is resolved. Nothing depends on someone's memory.
continue the tour.
The hotel CRM plugged into your PMS: unified guest profiles, automatic segments, pre-stay campaigns with an 87% open rate.
discover → module AI for HotelsThe hotel AI that answers guests 24/7 in their language, drafts review replies and reports back: resolution, languages, hours saved.
discover → module Hotel Digital ConciergeThe digital concierge for hotels: every request captured, assigned, followed through to resolution. Providers connected, ancillary revenue tracked.
discover →your guests deserve better.
600+ hotels, 28 countries, 13.5 million guests. A personalised 30-minute demo, focused on your property and your priorities.
No commitment.