the site's ai answers you
online reputation: your rating,
taken seriously.
The review is collected in the moment, while the stay is still vivid. Public reviews receive a reply drafted by the AI, in your voice, approved in one click. And the rating climbs, month after month.
30 minutes, with your PMS and your real topics. No commitment.
Giulia★★★★★“Perfect welcome, thanks for the upgrade!”
reply drafted by the ai ✓how it works
what the guest experiences, what your team sees
The life of a review, from survey to published reply. At every step, the back office keeps the hand, and the guest feels heard.
After the treatment, after dinner, at departure: the survey arrives while the emotion is there, in their language. Two minutes, from their phone.
Sends trigger on their own, on the moments of the stay you have chosen. Nothing to think about day to day.
They report a temperamental shower in the survey. The next day, it is fixed, and apologies were made. The stay is saved.
The alert arrives fresh in the back office, during the stay. The team fixes it before the feedback becomes a public review.
They are delighted, they say so: the survey offers to share it on Google or TripAdvisor. One click, done.
Satisfied guests feed your public rating. The review volume climbs, with no manual follow-up.
Their Google review receives a personalised reply, in the voice of the house, within hours. They feel read.
The AI drafted the suggestion, someone from your team approved it in one click. No review stays unanswered.
what it changes.
The same app, read by three different pairs of eyes in your house.
for the general manager
the rating, an asset you steer
The rating drives price and conversion on the OTAs. Here, it is steered: negative feedback handled before publication, positive reviews directed to the platforms, a dashboard by theme. You see where you are winning, where to push, and the effect of the actions taken, month after month.
- rating followed platform by platform
- recurring themes identified
- effect of actions measured, month after month
At MK2 Hotel Paradiso, satisfaction exceeds 95%.
goes further with the guest app →for the front desk
problems fixed while they are fresh
Negative feedback arrives during the stay, when a gesture is still enough: an apology, an attention, a repair. The team is alerted, fixes it, and the guest leaves reconciled instead of writing coldly afterwards. Fewer public reviews to put out, more stays saved in time.
- alerts on negative feedback, in the moment
- the right gesture at the right time
- guest history next to the feedback
80% of guests open the app every day: the survey finds them.
goes further with the communication hub →for marketing
reviews that feed what comes next
The review volume climbs, so does the rating, and every reply published in your voice works on your image. Recurring themes say what to highlight in the next campaigns, and the survey enriches each guest's profile for the rest of the relationship.
- positive reviews directed to Google and TripAdvisor
- replies published in your voice
- recurring themes for your campaigns
87% open rate on pre-stay emails.
goes further with crm & campaigns →it plugs into what you already have
PMS, payment, locks, messaging: data flows both ways from day one.
the proof
in equipped houses, the rating builds review after review
Reputation is no longer endured: it follows a complete circuit, from the survey during the stay to the published reply. Each house tunes it to its own moments.
Surveys triggered at the right moments, negative feedback handled internally while fresh, satisfied guests directed to Google and TripAdvisor, replies drafted by the AI and approved in one click.
The average rating settles at 4.7/5 on the platforms followed, and no review stays unanswered.
“Staff who take such good care of you, the app is brilliant.”
guest review · Google
read the case study →See also: MK2 Hotel Paradiso, 95% satisfaction · 1926 Le Soleil, €142,278 of in-app upsell.
the questions
we get asked.
And if yours is not here, ask it in a demo: 30 minutes, with your PMS and your real topics.
request a demo“answering everything, we don't have the time.”
You no longer have to write: the AI suggests a personalised reply for every Google, TripAdvisor or Booking review, in your tone. You reread, you approve, it goes. Response times melt away, no review stays unanswered. And human approval remains systematic: nothing publishes without you.
“the AI will answer off the mark.”
It drafts from the review, the stay and the tone of your house, and nothing goes out without human approval: every reply is reread by someone from your team. If a suggestion is off, you fix it in two lines. The AI does the first draft, you keep the voice.
“soliciting guests feels like harassment.”
A survey at the right moment, in the guest's language, two minutes: that is not harassment, it is attention. The proof: they answer. The review is given while the stay is still vivid, instead of eight days after departure, coldly, when it is given at all.
“we already have a review tool.”
This one is plugged into the stay: the survey goes out after the treatment, the alert arrives while the guest is still there, and it all lives in the same back office as the app, the messaging and the CRM. It is not one more monitoring tool, it is the complete loop, from feedback to published reply.
on which platforms?
Google, TripAdvisor and Booking for replies; in-the-moment collection runs through the app and Bowo emails.
can negative reviews be filtered?
We do better: negative feedback is captured internally during the stay, while you can still fix things. It is compliant, and far more effective.
does the AI publish on its own?
No: every reply is approved by someone from your team before publication.
when does the survey go out?
At the moments you choose: after the treatment, after dinner, at departure, after departure. Sends trigger automatically on the events of the stay, in the guest's language.
continue the tour.
The hotel app with no download, in 12 languages, in your brand: room service, concierge, digital key. Used in 1,300+ hotels.
discover → module Hotel Online Check-inOnline check-in for hotels: ID scan, pre-filled police form, digital key, pre-arrival upsell. Two minutes is all it takes.
discover → module Hotel MessagingOne single inbox for WhatsApp, SMS, email and OTA messages, translated into 12 languages. Your teams reply fast, the AI holds the front line 24/7.
discover →your guests deserve better.
600+ hotels, 28 countries, 13.5 million guests. A personalised 30-minute demo, focused on your property and your priorities.
No commitment.