the site's ai answers you
online check-in: arrival sorted
before arriving.
Online registration, ID scan, signature, digital key: your guest checks in from their sofa, and your front desk gets its time back to welcome people.
30 minutes, with your PMS and your real topics. No commitment.
Hôtel Rivoli & Spa
bonsoir Camille,
your stay starts in 3 days
how it works
what the guest experiences, what your front desk sees
Online check-in is not just another form: it is a journey that starts at confirmation and ends with a key. Here are the five moments.
They receive the check-in invitation at confirmation, by email or SMS, in their language. One click and the journey opens in your colours.
The PMS created the stay, the invitation went out on its own. Nobody typed anything.
They scan their ID, check their details, announce their arrival time. Two minutes, no account to create.
OCR reads the document, the police form pre-fills itself. The data travels encrypted in the European Union, for the legal retention period.
An upgrade if the higher category is free, breakfast, a spa treatment: the offers land while their mind is on the trip. They pay online.
Every extra sold flows into the back office and the PMS. At MADEHO, this window brought in €32,000.
They arrive at the announced time. The digital key is already in their phone, or waiting at the desk, with no form and no photocopy.
The front desk has the file ready and the day readable in advance. At the counter, only the welcome is left.
Delayed flight? They get in anyway: the digital key went out as soon as the room was ready, the access instructions are in the app.
The late arrival mobilises nobody. The key releases on the housekeeping status, everything is logged.
what it changes.
The same app, read by three different pairs of eyes in your house.
for the general manager
revenue before they even arrive
Online check-in opens a sales window the front desk never had: upgrades, breakfasts and treatments sell while the guest prepares their stay. And compliance follows: identity encrypted in the European Union, police form generated, legal retention periods respected. All tracked in the back office.
- upsell captured before arrival
- GDPR compliance and police form
- every euro tracked in the back office
+€32k of upsell before arrival at MADEHO.
goes further with the guest app →for the front desk
the file is ready before the guest
The ID is scanned, the details checked, the arrival time announced: tomorrow's day can be read in advance. At the counter, no more photocopies or forms, the 3pm queue disappears. What remains is what your teams chose this profession for: welcoming, advising, smiling.
- pre-filled police form
- arrival time known in advance
- the 3pm queue gone
At MADEHO, the front desk is relieved of administrative check-in.
goes further with housekeeping →for marketing
the best moment to sell
Between booking and arrival, the guest's mind is on the trip: it is the most-read moment of the whole relationship, with pre-stay emails opening at 87%. The check-in journey slips in the right offers, and every acceptance enriches the profile for the next campaign.
- 87% open rate pre-stay
- offers along the check-in journey
- enriched profiles for campaigns
87% open rate on pre-stay emails at MADEHO.
goes further with crm & campaigns →it plugs into what you already have
PMS, payment, locks, messaging: data flows both ways from day one.
the proof
at MADEHO, the stay sells before arrival
Urban houses, short stays: once the guest has arrived, the sales window is almost closed. Everything plays out in the days between booking and arrival.
Systematic online check-in and, along the journey: an upgrade if the higher category is free, breakfast, treatments. Every offer lands while the guest's mind is on the trip.
€32,000 of additional revenue captured before the guest even walks through the door, and front desks relieved of administrative check-in. Pre-stay emails open at 87%.
“Everything is offered between booking and arrival, while the guest is preparing their stay.”
MADEHO · Parisian collection
read the case study →See also: 1926 Le Soleil, €142,278 of in-app upsell · Domaine des Prés Verts, €130,000 in one year with 8 rooms.
the questions
we get asked.
And if yours is not here, ask it in a demo: 30 minutes, with your PMS and your real topics.
request a demo“is scanning IDs even legal?”
Yes, and it is cleaner than the photocopy at the desk. The document is read by OCR, stored encrypted in the European Union for the legal period, then deleted. The police form generates automatically, ready for the authorities. A GDPR data processing agreement covers it all, and the details are public on the security & GDPR page. Your register is better kept than with a binder.
“my guests won't do it.”
They already do it for their flights. The invitation arrives in the confirmation email, the most-read moment of the relationship: pre-stay opens at 87%. The journey takes 2 minutes, in the guest's language, with no account to create. And if a guest does not do it, nothing breaks: the front desk registers them as before, just less often.
“we will lose the human touch.”
It is the opposite. Today, the first contact with your house is a passport photocopy. Online check-in clears the paperwork before arrival: at the counter, what remains is a smile, a welcome drink, a real conversation. At MADEHO, front desks relieved of admin welcome people, they no longer type.
“it will duplicate our PMS.”
No: everything synchronises both ways. The booking comes from the PMS, the completed file goes back to it, and so do the arrival time and the extras sold. Nobody re-types anything. Opera Cloud, Mews, Apaleo and others are connected as standard; if yours is not, we look at it together during onboarding.
is the ID scan compliant?
Yes: the document is read by OCR, stored encrypted in the European Union for the legal period, and the police form generates automatically. The details are on the security & GDPR page.
which locks does it work with?
Salto, ASSA ABLOY and Vikey for the digital key. Without connected locks, online check-in works too: the guest picks up their key at the desk, without the paperwork.
can we offer an upgrade during check-in?
Yes, it is even the best moment: the offer appears if a higher category is available, with immediate online payment.
what if the guest doesn't check in online?
Nothing breaks: the front desk registers them at the counter, as before. Automatic reminders go out before arrival to maximise the completion rate, and you follow that rate in the back office, house by house.
continue the tour.
One single inbox for WhatsApp, SMS, email and OTA messages, translated into 12 languages. Your teams reply fast, the AI holds the front line 24/7.
discover → module Hotel CRMThe hotel CRM plugged into your PMS: unified guest profiles, automatic segments, pre-stay campaigns with an 87% open rate.
discover → module AI for HotelsThe hotel AI that answers guests 24/7 in their language, drafts review replies and reports back: resolution, languages, hours saved.
discover →your guests deserve better.
600+ hotels, 28 countries, 13.5 million guests. A personalised 30-minute demo, focused on your property and your priorities.
No commitment.