all of bowo, module by module.

guest file · stayCRM

Claire Martin4th stay · direct booking · foodies segment

14 → 16 mars · ch. 214 · 2 pers.en cours

1 240 €1 330 €spent since 2024

5/5dernier avis

92 %emails ouverts

atelier culinaire · marsoreiller fermeFR · opt-in ✓

✦ room service · spa duo +€90 · added to the profile

fiche guest · parcoursCRM

Thomas Lefèvre2nd stay · via Booking · business segment

pre-stay form completedcheck-in en ligne faitpost-stay sent, awaiting reply

3 upsells210 € via l’app

86 %utilisation de l’app

4,8/5satisfaction globale

12 emails · 5 messages · 3 orders, the whole history in one place

plugged into the PMS · GDPR, hosted in France

Centralise your guest data and send targeted, personalised communications. 360° profiles, segments, automations... So every guest feels recognised and expected.

WhatsApp, SMS, emails and OTA messaging come together in one inbox. Every exchange is visible, whatever the channel.

Digital key, room service, spa, activities, city guide: your hotel fits in the guest's phone, with no download and in your colours. Your guests gain autonomy. You gain upsell.

rm 41 · stayover · ready ✓rm 12 · departure · in progress

Room statuses and maintenance jobs in real time, synchronised with your PMS. The head housekeeper and the front desk read the same thing at the same moment.

taxi 6:30am · assigned to Karim ✓table for 2 · tonight 8:30pm ✓

Simplify the handling of guest requests and the follow-up of internal tasks. Every request is assigned, prioritised and tracked through to resolution. For impeccable service.

Is the spa open tomorrow morning?

Yes, from 9am. Shall I book you a treatment?

generated by AI100 % de confiance

pages correspondantesSpa · book a treatmentopen in the app

¿El bar sigue abierto esta noche?

Sí, hasta las 23 h, en la 9.ª planta. ¿Le guardo una mesa?

generated by AIin the guest's language

páginas correspondientesMenú · Bar, 9.ª plantaabrir en la app

I'd like to extend my stay by two nights

confidence 72% · handed over to the front desk

draft · prepared for the teamGood evening! With pleasure. Can you confirm your new departure date? I'll check availability.

answers 24/7 · the team stays in control

It answers guests 24/7 in their language, remembers their preferences, keeps your app content up to date and prepares your review replies. Your teams approve, and take over whenever the human touch makes the difference.

HÔTEL RIVOLI & SPAbonsoir Camilleroom service · spa · your stay

Your content on the in-room screen. The guest turns on the TV and finds their name, their stay and your services.

Giulia★★★★★

“Perfect welcome, thanks for the upgrade!”

reply drafted by the ai ✓

Understand what pushes your ratings up or down, identify priorities and, with the AI, prepare every reply in your brand's tone.

ID document scanned ✓digital key sent ✓

Your guests complete their details and scan their documents before arrival. Fewer formalities at the front desk, more time to welcome them.