the site's ai answers you
the hotel guest app: the whole stay,
in the guest's pocket.
A web app in your brand, opened with one scan, no download, in 12 languages. Room service, spa, concierge, digital key: everything is one thumb away, from the first email to departure.
30 minutes, with your PMS and your real topics. No commitment.
Hôtel Rivoli & Spa
bonsoir Camille,
your stay starts in 3 days
how it works
what the guest experiences, what your team sees
No app to install, no account to create. The app enters the stay through the confirmation email, and the back office follows every moment.
They receive your confirmation email, with a link to the app. One click and it opens in your colours, in their language.
The PMS created the profile on its own. The stay exists in the back office, with no re-typing.
They prepare their stay: online check-in, spa booking, transfer request. This is the moment they say yes: pre-stay emails open at 87%.
The front desk sees the arrival time, the extras sold, the file ready. Tomorrow's day can be read in advance.
The QR code in the room reopens the app with one scan. Digital key if your locks are connected, room directory, local tips: it is all there.
Zero explanations to give at the desk. Welcoming becomes welcoming again.
Room service at 10pm, a treatment for tomorrow, a question about the sauna: they order, pay and write from the bed. Reply in their language.
Every order arrives paid and routed to the right team. Every message arrives translated, with the guest's history alongside. The AI holds the front line, 24/7.
The survey arrives at the right moment, the review is given while it is fresh. And the app remains the link with the house until the next stay.
The profile has grown richer: preferences, spending, languages. The next campaign will go to the right guest, at the right moment.
what it changes.
The same app, read by three different pairs of eyes in your house.
for the general manager
you run the house
A new revenue line, tracked to the euro in the back office: €142,278 at 1926 Le Soleil, €130,000 at Domaine des Prés Verts with 8 rooms. And guest data that stays with you, not with the OTAs.
- upsell tracked to the euro
- guest data with you, not the OTAs
- revenue visible in the back office
€142,278 of in-app upsell at 1926 Le Soleil in 2025.
goes further with the concierge desk →for the front desk
you hold the front desk
Fewer calls, less queueing at the counter. Requests arrive written, translated, assigned. The AI absorbs the repetitive work at night and the languages nobody speaks. You welcome, the app handles the rest.
- requests written, translated, assigned
- the AI absorbs the repetitive, 24/7
- fewer calls, less queueing
At MK2 Hotel Paradiso, one single channel and 100% usage.
goes further with the communication hub →for marketing
you do the marketing
A channel opened every day by 80% of guests, pre-stay campaigns read at 87%, reviews collected while they are fresh. The data from each stay feeds the next one.
- 80% daily app open rate
- 87% open rate pre-stay
- reviews collected in the moment
87% open rate on pre-stay at MADEHO.
goes further with crm & campaigns →it plugs into what you already have
PMS, payment, locks, messaging: data flows both ways from day one.
the proof
at MK2 Hotel Paradiso, the tablet is part of the experience
The world's first cinema hotel wanted an in-room object worthy of the place, not a laminated binder.
One Bowo tablet per room, in the MK2 brand: room service, screenings, services, translated messaging with the front desk.
100% of guests use it, satisfaction exceeds 95%, and the teams have a single channel instead of ten points of contact.
“The tablet is part of the experience: all our guests use it, and our teams gained a single channel.”
MK2 Hotel Paradiso · Paris
read the case study →See also: 1926 Le Soleil, €142,278 of in-app upsell · Domaine des Prés Verts, €130,000 in one year with 8 rooms.
the questions
we get asked.
And if yours is not here, ask it in a demo: 30 minutes, with your PMS and your real topics.
request a demo“my guests won't use it.”
That is true of apps you have to download: nobody installs a hotel's app for two nights. Precisely: this one does not install. One scan and it is open. The result: 80% of guests open it every day, and 100% at MK2 Hotel Paradiso.
“yet another tool for my teams.”
No: one tool instead of several. App, WhatsApp, email and desk requests arrive in the same back office, and it talks to your PMS both ways. Your teams close tabs, they do not open new ones.
“my team is not comfortable with technology.”
The interface is designed for the field, in several languages, on the phone they already have. Training by role during onboarding, a dedicated contact afterwards. If a housekeeper or a receptionist gets stuck, that is our problem, not yours.
“and my guests' data?”
It is hosted in the European Union, encrypted, covered by a GDPR data processing agreement. And it belongs to you: exports and synchronisation to your tools, at any time. The details are on the security & GDPR page.
is there anything to download?
No. It is a web app: it opens in the phone's browser, with one scan or one click. That is precisely why your guests actually use it.
what does it look like for the guest?
Like your house: your colours, your name, your photos, your services. Bowo fades behind your brand.
what if the guest prefers WhatsApp?
That is fine: WhatsApp messages arrive in the same inbox as the app's, translated, attached to the stay.
does it work with our PMS?
Opera Cloud, Mews, Apaleo, Planet and others are connected as standard, both ways. If yours is not, we look at it together during onboarding: it is often a matter of days.
continue the tour.
Online check-in for hotels: ID scan, pre-filled police form, digital key, pre-arrival upsell. Two minutes is all it takes.
discover → module Hotel MessagingOne single inbox for WhatsApp, SMS, email and OTA messages, translated into 12 languages. Your teams reply fast, the AI holds the front line 24/7.
discover → module Hotel CRMThe hotel CRM plugged into your PMS: unified guest profiles, automatic segments, pre-stay campaigns with an 87% open rate.
discover →your guests deserve better.
600+ hotels, 28 countries, 13.5 million guests. A personalised 30-minute demo, focused on your property and your priorities.
No commitment.