the site's ai answers you
the digital concierge: no request
ever hits the floor.
A taxi for 6:30am, a table for two, an extra pillow: every request becomes a ticket, assigned to the right person, followed through to “done”. The guest is kept informed, the team stays calm.
30 minutes, with your PMS and your real topics. No commitment.
taxi 6:30am · assigned to Karim ✓table for 2 · tonight 8:30pm ✓how it works
the life of a request, from the app to “done”
Follow a real request, a taxi for 6:30am, from the second the guest writes it to the trace in the log.
A taxi for 6:30 tomorrow, requested from the app, between two meetings. No queue at the desk, no waiting on the phone.
The request enters the queue, time-stamped, attached to room 12 and the stay. Nothing to re-type.
In the app, their request moves to “being handled”. They do not need to call back to check.
The ticket goes to Karim, with a deadline and a priority. The head of reception sees who does what, and what is dragging.
“Your taxi is confirmed for 6:30.” They read it in the app, in their language, without having chased anyone.
Karim moves the ticket to “done”. Nobody ran after a post-it, nobody was interrupted at the desk.
The taxi was there at 6:30. That is all they will remember of the system, and that is the point.
The log keeps everything: who asked for what, who handled it, in how much time. The history per room feeds the next stay.
what it changes.
The same app, read by three different pairs of eyes in your house.
for the general manager
ancillary revenue, tracked to the euro
A well-captured request is often a sale: transfers, experiences, room service, commissioned providers. Everything runs through the same back office and every euro is attributed. The concierge desk stops being a cost centre you know nothing about: it is a revenue line you can read.
- ancillary revenue tracked
- provider commissions followed
- full history per room
At 1926 Le Soleil, €142,278 of in-app upsell in 2025.
goes further with the guest app →for the front desk
nothing drags, nothing gets lost
Every request has an owner, a deadline, a visible status. The head of reception sees what is dragging before the guest notices, and the shift change no longer makes the morning's promises disappear. The desk breathes, the phone rings less, the service stays consistent.
- one queue, all channels
- assignment by team and by person
- deadlines and priorities visible
80% of guests open the app every day: requests arrive written, not by phone.
goes further with the communication hub →for marketing
an experience catalogue that sells
Guests' requests say what they really want: treatments, tables, excursions. The catalogue builds on that data, partners plug into it, and every experience booked enriches the guest's profile for the next campaign. A well-served guest is also one more review.
- an experience catalogue in your hands
- guest profile enriched with every request
- reviews collected in the moment
87% open rate on pre-stay campaigns.
goes further with crm & campaigns →it plugs into what you already have
PMS, payment, locks, messaging: data flows both ways from day one.
the proof
at 1926 Le Soleil, €142,278 of upsell in 2025
A house of character on the Basque coast, an international clientele, a phone that rang for everything: a towel, a taxi, a table. The service kept up, at the cost of permanent tension.
A ticketed concierge desk, room service and spa ordered directly, in-room payment. Every request arrives framed, assigned, followed: the teams handle instead of taking notes.
In 2025, €142,278 of additional revenue went through the app. The basket builds itself, including at night, including in English, Spanish or Portuguese.
“Room service, spa, experiences: everything is ordered and paid from the room.”
1926 Le Soleil · Basque coast
read the case study →See also: Domaine des Prés Verts, €130,000 in one year with 8 rooms · MK2 Hotel Paradiso, 100% usage.
the questions
we get asked.
And if yours is not here, ask it in a demo: 30 minutes, with your PMS and your real topics.
request a demo“we've always done this with the notebook”
And the notebook has its qualities: fast, never breaks down. But it does not route the request to the right person, it does not prove it was done, it follows nothing through the shift change. The ticket does all three, and the guest sees the progress without calling back. At 1926 Le Soleil, what used to go through the notebook became €142,278 of tracked upsell in 2025.
“my teams don't have time for one more tool”
It is a tool that replaces the notebook, the post-its and the walkie-talkie reminders. A request taken by phone is typed in three seconds, the rest arrives already written via the app or WhatsApp. And the time spent chasing “who is on it?” disappears: every ticket has an owner and a status visible to all.
“our guests prefer to call or come to the desk”
Some do, and that changes nothing: the front desk types the request into the same queue as the others. But 80% of guests open the app every day, and the foreign guest who did not dare to call finally asks, in their language. You capture both worlds, instead of losing the second without knowing it.
“we are a small house, not a palace”
Domaine des Prés Verts has 8 rooms and a deliberately small team: the app generated €130,000 there in one year, with the AI on the front line at night. The smaller the team, the more each lost request costs, and the more automatic follow-up pays. Size is not the subject, the kept promise is.
and the requests taken by phone?
The front desk types them into the back office in three seconds: they join the same queue as the others.
can we connect our providers?
Yes: transfers, dry cleaning and partner experiences receive directly the requests that concern them.
do the teams need to install an app?
The back office works on phone, tablet and computer, with nothing to install.
does the guest see where their request stands?
Yes: “being handled”, “in progress”, “done”, directly in the app, in their language. They no longer call the front desk to find out, and the team is no longer interrupted to reassure. Everyone gains some calm.
continue the tour.
Housekeeping software synchronised with the PMS: real-time room statuses, automatic rounds, maintenance reported with one photo.
discover → module Hotel Interactive TVThe in-room TV becomes a service and sales channel: personalised welcome, room service, spa, all managed remotely from the back office.
discover → module Hotel Online ReputationManage your hotel's online reputation: reviews collected in the moment, replies drafted by the AI and approved by you, a rating steered month after month.
discover →your guests deserve better.
600+ hotels, 28 countries, 13.5 million guests. A personalised 30-minute demo, focused on your property and your priorities.
No commitment.