the site's ai answers you
the hotel ai: it works,
and it reports back.
It answers guests 24/7 in their language, drafts review replies, prepares the teams' work. And every message resolved, every language detected, every hour saved reads in your stats.
30 minutes, with your PMS and your real topics. No commitment.
Spa · book a treatmentopen in the app
Menú · Bar, 9.ª plantaabrir en la apphow it works
the life of a message, at night
Follow a question asked at 11:07pm: who answers, what the team sees, and what remains of it in the morning.
“Is the spa open tomorrow morning?”, written in Italian, from the bed. Before, that question waited until morning, or was never asked.
Nobody is awake. The AI reads the question and attaches it to the stay and the guest's profile.
An immediate answer, in their language: the opening hours, and a treatment offered for booking. They book and fall asleep.
The AI drew only on your content: opening hours, services, house rules. Nothing invented, nothing improvised.
A complaint, a sensitive request: the guest is told a member of the team will come back to them. They never face a wall.
The AI hands over as soon as it leaves its scope. The message lands assigned, with the guest's full context alongside.
For them, nothing special happened: they got their answer straight away. That is exactly the point.
The front desk reads the whole night at a glance: messages resolved, escalations pending, treatment booked. Nothing to piece together, nothing forgotten.
what it changes.
The same app, read by three different pairs of eyes in your house.
for the general manager
workload avoided, measured in hours
The AI does not ask you to take its word for it: the dashboard shows messages resolved without intervention, languages served and the workload avoided for the front desk, in hours. You know what it does with its days, and what it spares you in high season.
- resolution rate measured
- workload avoided readable in hours
- reporting without jargon
At Domaine des Prés Verts, the app and the AI generated €130,000 in one year, with 8 rooms.
goes further with crm & campaigns →for the front desk
nights and languages, absorbed
The repetitive, the nocturnal and the languages nobody speaks: the AI takes all of that on the front line. Your teams get mornings without a message backlog and keep the conversations that need a human. Escalation is one click, with the guest's full context.
- answers 24/7 in 12 languages
- escalation in one click
- zero backlog in the morning
At MK2 Hotel Paradiso, the teams have one single channel and 100% of guests use it.
goes further with the communication hub →for marketing
reviews answered, the rating steered
Every Google, TripAdvisor or Booking review receives a suggested reply in your voice, which you approve in one click. Response times melt away, no review stays silent, and the rating is worked on month after month instead of endured. All without spending your evenings on it.
- a reply suggested for every review
- human approval before publication
- rating followed month after month
4.7/5: the average rating is steered, review after review.
goes further with online reputation →it plugs into what you already have
PMS, payment, locks, messaging: data flows both ways from day one.
the questions
we get asked.
And if yours is not here, ask it in a demo: 30 minutes, with your PMS and your real topics.
request a demo“the AI will tell my guests nonsense”
That is the right question, and the answer holds in three safeguards. It only answers from your content: opening hours, services, house rules, not the internet. As soon as a question leaves that scope, it hands over to the team, with the full context. And replies to public reviews are approved by a human before publication, systematically. Everything is logged: you can reread every exchange.
“my guests want to talk to a human”
Above all, they want an answer. At 11pm, the human is not there, and the sauna question does not wait until morning. The AI answers the repetitive immediately, and when a conversation deserves a human, it steps aside: one-click escalation, guest informed, team briefed. Your guests talk to humans for what matters, not for the wifi code.
“how do I know what it actually does?”
You read it, every morning. The dashboard shows messages resolved without intervention, languages detected, escalations and the workload avoided for the front desk, in hours. Every conversation remains readable in the log. An AI that reports back is the whole difference from a chatbot you endure without knowing what it is saying.
“we don't have time to train it”
You train nothing. During onboarding, our team takes your existing content: room directory, opening hours, house rules, the tone of the house. You approve the scope and the escalation rules, an hour's work, no more. Within a couple of weeks it holds the front line, and it updates itself when your content changes.
can the AI say just anything?
It answers only from your content and instructions, and hands over to the team as soon as it leaves its scope. Review replies are approved by a human before publication.
in how many languages?
The platform's 12 languages, detected automatically.
does it replace the front desk?
No: it absorbs the repetitive (opening hours, wifi, spa) so your teams keep the conversations with value. It is a second curtain, not a replacement.
does the AI also answer on WhatsApp?
Yes: it holds the front line on every channel plugged into the hub, app, WhatsApp Business, email. The answer goes out on the channel the guest wrote on, in their language, and the team sees everything in the same inbox.
continue the tour.
The digital concierge for hotels: every request captured, assigned, followed through to resolution. Providers connected, ancillary revenue tracked.
discover → module Hotel Housekeeping SoftwareHousekeeping software synchronised with the PMS: real-time room statuses, automatic rounds, maintenance reported with one photo.
discover → module Hotel Interactive TVThe in-room TV becomes a service and sales channel: personalised welcome, room service, spa, all managed remotely from the back office.
discover →your guests deserve better.
600+ hotels, 28 countries, 13.5 million guests. A personalised 30-minute demo, focused on your property and your priorities.
No commitment.